GENERAL PRESALE QUESTIONS

1. How much does it cost to register new domain?
2. How long it takes to activate new account?
3. If I sign up, how soon my site will be on-line?
4. If I change host to AlterHosting, will I lose any emails during the transfer?
5. If I change host to AlterHosting, will there be any downtime?
6. Will AlterHosting help move the site to new server, If I sign up?
7. How do I know whether AlterHosting suits me?
8. Are there any hidden fees?
9. How do I pay?
10. Is it secure to enter credit card information on AlterHosting site?
11. How can I get help with my account?
12. Are .exe and .zip files allowed?
13. Do you allow MP3 files?

Q: How much does it cost to register new domain?

A: Domain Name Registration fee is $19.99/year.

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Q: How long it takes to activate new account?

A: The account is active immediately after you sign up with AlterHosting. Your site will be on-line as soon as new domain name registration is completed, that takes about 24 hours for new domains, or as soon as DNS propagation is completed for existing domains (about 48 hours after you make successful changes to Domain Name Servers (DNS).

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Q: If I sign up, how soon my site will be on-line?

A: Your site will be on-line as soon as new domain name registration in completed, that takes about 24 hours for new domains, or as soon as DNS propagation is completed for existing domains (about 48 hours after you make successful changes to Domain Name Servers (DNS). Still you can login to Customers Area to manage your account immediately after you sign up.

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Q: If I change host to AlterHosting, will I lose any emails during the transfer?

A: No, if you setup mails on new server before changing DNS you'll not lose any emails.

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Q: If I change host to AlterHosting, will there be any downtime?

A: No, if you set up mails and upload the site files to new server before changing DNS there will be no downtime during the move.

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Q: Will AlterHosting help move the site to new server, If I sign up?

A: Yes, We'll move you site to our server FREE, you'll need to provide your old host info during sign up.

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Q: How do I know whether AlterHosting suits me?

A: To get sure your requirement are met, check Feature List. If you don't find the feature you need, please, contact our staff, some details may be not yet added to the list. We can also add features you need upon customer's request.

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Q: Are there any hidden fees?

A: No. There're no hidden fees. You only pay for the services you choose.

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Q: How do I pay?

A: We accept all major types of credit cards: VISA, MasterCard, AMEX, JVC etc.

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Q: Is it secure to enter credit card information on AlterHosting site?

A: Yes. It's absolutely secure, order pages are SSL-secured, you can view certificate details clicking on security incon in status bar. The information you enter is transferred over PGP encrypted and can't be intercepted. So, you can feel absolutely safe purchasing on-line with AlterHosting.

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Q: How can I get help with my account?

A: The most efficient way is to contact us by email.

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Q: Are .exe and .zip files allowed?

A: Yes, we do allow .exe and .zip files. They must be legal files. If they are not legal files, we will terminate the owners account without notice.

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Q: Do you allow MP3 files?

A: We do allow MP3 files but there are restrictions. The file may not be copyrighted by another party. It MUST be your original work. We have reapers running every day and they report any digital file to us and we then investigate it.

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