SENDING/RECEIVING

1. What is the maximum file size for attachments?
2. I cannot send or receive E-Mail from my account. What could be wrong?
3. I've received a spam. To whom do I report this?
4. Does your POP3 Account have the access to incoming and outgoing email servers?

Q: What is the maximum file size for attachments?

A: E-Mail attachments are limited to 5 MB in order to enhance the overall performance of your E-Mail service.

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Q: I cannot send or receive E-Mail from my account. What could be wrong?

A: Try to send and receive your mail thirty minutes after you first encountered the problem. Sometimes there are network issues that will clear up in a short period of time. If you still cannot send or receive mail, check your E-Mail settings, and if they appear correct, contact AlterHosting Support to help solve your problem.

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Q: I've received a spam. To whom do I report this?

A: You must contact abuse@alterhosting.com to report instances of spam. We have a process for dealing with E-Mail abuses such as spam, and will handle the situation accordingly.

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Q: Does your POP3 Account have the access to incoming and outgoing email servers?

A: Yes, all POP3 email accounts must have their own email servers which we provide. All accounts include incoming and outgoing email servers.

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