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FREQUENTLY ASKED QUESTIONS

PreSales Questions

  1. How much does it cost to register new domain?
  2. How long it takes to activate new account?
  3. If I sign up, how soon my site will be on-line?
  4. If I change host to AlterHosting, will I lose any emails during the transfer?
  5. If I change host to AlterHosting, will there be any downtime?
  6. Will AlterHosting help move the site to new server, If I sign up?
  7. How do I know whether AlterHosting suits me?
  8. Are there any hidden fees?
  9. How do I pay?
  10. Is it secure to enter credit card information on AlterHosting site?
  11. How can I get help with my account?
  12. Are .exe and .zip files allowed?
  13. Do you allow MP3 files?
or view FAQs list

Domain Name Questions

  1. What is a domain name?
  2. How much does it cost to register new domain?
  3. How long does it take to register new domain?
  4. If I sign up, how soon my domain will be on-line?
  5. What extension do you offer for domain name registration?
  6. Can I host international domain names, like .co.uk, com.tw etc with AlterHosting?
  7. Who owns the domain name that I register with AlterHosting?
  8. How long will it take to activate my domain name?
  9. Why can't I bring up my domain name in my browser?
  10. I think my site might be down. How can I fix it?
  11. How do I transfer my domain name to your servers?
  12. Can I edit my DNS file?
  13. Are sub-domains included with my account?
  14. What is a sub-domain?
or view FAQs list

Common Gateway Interface (CGI) Questions

  1. How does AlterHosting provide for CGI services?
  2. Where can I find path information for my CGI?
or view FAQs list

FTP Questions

  1. What is FTP and how do I get it?
  2. How do I use FTP?
  3. It appears that my links are not working. What could be wrong?
  4. Why does my browser say the HTML page "has no content"?
or view FAQs list

Mail Accounts Questions

  1. Where can I manage my mail account?
  2. What are e-mail management functions?
  3. How do I set up a new E-Mail account?
  4. What information do I need to set up a new mail client?
  5. How do I set up a new e-mail client in Outlook Express?
  6. Why am I getting an error message such as "CAN NOT CONNECT TO THE SERVER"?
  7. What is SMTP Authentication?
  8. What is the maximum file size for attachments?
  9. I cannot send or receive E-Mail from my account. What could be wrong?
  10. I have received a spam. To whom do I report this?
  11. Does your POP3 Account have the access to incoming and outgoing email servers?
or view FAQs list

Sending/Receiving

  1. What is the maximum file size for attachments?
  2. I cannot send or receive E-Mail from my account. What could be wrong?
  3. I have received a spam. To whom do I report this?
  4. Does your POP3 Account have the access to incoming and outgoing email servers?
or view FAQs list

Mailing Lists

  1. Are there any restrictions on mailing lists?
  2. What does a valid mailing list mean?
  3. How do I create a mailing list?
or view FAQs list

Billing Questions

  1. What will my credit card be billed as?
  2. How do I update billing info?
  3. How do I know the status for my account?
  4. If I want to upgrade/downgrade my package, what should I do?
  5. I have a charge question, whom should I contact?
or view FAQs list

Plesk Server Administrator Questions

  1. What is PSA?
  2. What can I do with Plesk Server Administrator?
or view FAQs list

Trouble Shooting Questions

  1. I have posted my new Website via FTP, but when I try to access it through my domain name, I get an AlterHosting "Coming Soon" page instead. What is wrong?
  2. I have posted a Website to my Dedicated server, but I cannot view it from my domain name. What is the problem?
or view FAQs list
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